Get in touch
Questions about your SmartOala coffee photo printer, delivery, or an existing order? We’re here to help. Include your order number if you have one.
SmartOala customer support: support@babyoala.com
Questions about your SmartOala coffee photo printer, delivery, or an existing order? We’re here to help. Include your order number if you have one.
Last updated: October 5, 2026
At SmartOala, we want to make delivery straightforward. This page explains order processing, delivery and tracking for orders in Australia.
We aim to process orders within 1–2 business days. Processing may take longer during busy periods, if payment needs verification or if we need to confirm delivery details. If there is an issue with your address, we will contact you using the details provided at checkout.
Standard delivery within Australia is free for SmartOala coffee photo printer orders. The carrier and delivery timeframe can vary with your destination and the availability of the item. Once the order is dispatched, the shipping confirmation will contain the tracking details provided by the carrier.
Carrier estimates may change because of remote destinations, public holidays or delays outside our control.
After dispatch, visit Track Your Order or check your shipping confirmation email for the tracking link or number. If you cannot find it, contact SmartOala support with your order number.
Please check your address before placing an order. If you need to correct it or cancel, contact us promptly. Once a parcel has been dispatched, we may be unable to change its delivery details or stop the shipment.
If a parcel is delayed, arrives damaged or appears lost, please get in touch with your order number and any tracking information so we can investigate. Your rights under the Australian Consumer Law remain unaffected.
At SmartOala, we want you to feel good about your purchase. Here is how our 30-day money-back guarantee works, alongside your rights under the Australian Consumer Law (ACL).
If the SmartOala coffee photo printer is not right for you, you can request a return within 30 days of delivery. To get started:
The 30-day guarantee is offered by SmartOala in addition to your rights under the ACL.
For a return under our 30-day guarantee, please send back the complete coffee photo printer, clean and with all its parts. If the coffee photo printer is faulty or does not meet a consumer guarantee, your rights under the ACL still apply regardless of whether the original packaging is available.
Once your return has arrived and we have reviewed it, we will email you about your refund.
For a return under our 30-day change-of-mind guarantee, we will tell you how to send the coffee photo printer back and whether return postage applies. A tracked service is recommended. Where an item fails to meet a consumer guarantee, reasonable return costs are handled in line with the ACL.
If an item arrives damaged, is faulty or is not what you ordered, please contact us and include:
We will review the problem and arrange the appropriate remedy. For a major failure, you may be entitled to a refund or replacement under the ACL. Your consumer guarantee rights continue beyond our 30-day guarantee.
Need to change your mind before dispatch? Contact us as soon as you can with your order number. If the parcel has already been dispatched, we will help you with the return process once it arrives.
Questions about a return or refund? Send SmartOala a message and include your order number.
Last updated: September 13, 2026
SmartOala operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). SmartOala is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
We may collect personal information from the following sources:
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
Please note that we may transfer, store and process your personal information outside the country you live in.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at fredy.pebrau@gmail.com or contact us at 102D Carawa Road, Cromer NSW 2099, Australia.
Email: support@babyoala.com
Last updated: October 5, 2026
This website is operated by SmartOala. These terms describe how you may use our store and what to expect when placing an order.
When you use our website, please provide accurate information and avoid using the site for unlawful activity or to interfere with other customers' use of it.
Product descriptions, pack selections, prices and availability are displayed before checkout. Please review your order and delivery details before paying. We will contact you if we cannot fulfil an order as placed.
Available payment methods are shown at checkout. Payments are processed by the providers made available there. If an instalment provider is offered, its own terms also apply to that payment method.
We aim to describe and display SmartOala products accurately. Screen settings can affect how colours appear; the pack selected for each order is recorded with your order. Your rights under the Australian Consumer Law apply if a product does not match its description.
See our Shipping Policy for dispatch information and our Return & Refund Policy for the 30-day guarantee and the return process.
Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.
These terms are governed by the laws applicable in New South Wales, Australia, subject to any rights you have under applicable consumer law.
🚚 Ships from Australian stock with free AU post delivery
SmartOala instantly transforms your daily coffee into a fun, shareable canvas—no practice or latte art talent required.
Step 1: Slide a stencil card into the bottom slot.
Step 2: Place SmartOala on top of your cup — it sits right on the rim.
Step 3: Press the gold button on top.
Step 4: Brew Shot drops powder (cinnamon, cocoa, matcha — your choice) through the stencil onto the foam.
Step 5: Lift and enjoy your café-quality latte art in seconds.
Not the right fit? Return it within 30 days for a full refund, no questions asked.

For everyone who lives for their morning cup, and everyone who wants to make that cup a little more magical.
Latte art in one click
No barista training and no shaky hands. Fill it with cocoa, set it on your cup and press the gold button.
A design for every mood
Slide in a stencil card and choose your moment: a reindeer for Christmas morning, a snowflake for cozy nights, or "Naughty List" for the one who deserves it.
The gift they'll use every day
Most gifts end up in a drawer. This one lives on the coffee counter. It's a little moment of joy with every morning cup, and it comes gift-ready, so it's made to be unwrapped.
I got Brew Shot just before Christmas and it ended up being one of my favorite things on the coffee bar. The little Christmas designs on top of our drinks make our morning coffee feel so festive.
I brought Brew Shot out when we had friends over and everyone wanted to try it. We ended up making different designs for each person and laughing about whose coffee looked the best.
My husband and I have started making coffee together every morning just to use this. It’s such a small thing, but it makes our usual coffee feel like a little café experience at home.
My kids absolutely love helping me make the coffee now. They pick the design, I make the drink, and then we all sit down together. It’s become one of those simple little routines I didn’t know we were missing.
Just unpacked it. The cream and gold look lovely together, and it feels nicely put together. Haven’t tried it yet.
Arrived in two days! Haven’t opened the box yet, but really pleased with the quick delivery.
Made our Sunday coffees a bit more special. Such a fun little addition to breakfast.
Looks really cute on the kitchen bench. Love the retro camera shape.
Everything was neatly packed and arrived in good condition. Looking forward to giving it a go.
Had mates over and everyone wanted a different design. A bit of fun with the afternoon coffees.
Bought it for my sister’s birthday. She loves coffee, so this felt a bit more personal than another mug.
Haven’t used it yet, but the finish looks great. Smaller than I’d pictured, in a good way.
Parcel turned up quickly and the box was tidy. Opening it after work tonight.
The gold details are my favourite part. Fits in nicely with our coffee corner.
Just unwrapped mine on the lounge. Everything looks lovely and arrived well protected. Haven’t tried it yet.
Unboxed it this morning. All the little pieces were easy to find and nicely organised.
A lovely idea for someone who already has all the usual coffee bits. Glad I picked it.
Feels sturdy in the hand. Can’t comment on the results yet, but first impressions are good.
Quick arrival to our place. Haven’t opened it, so this is just a thumbs-up for delivery.
Took a couple of goes to get mine neat, but I’m really happy with the result now.
Not too bulky on the bench, which suits our small kitchen. Really like the colour.
The protective wrapping did its job. No marks on mine when I took it out.
Keeping this tucked away for Mum’s birthday. Had a quick look and it presents beautifully.
My partner laughed when I brought out the coffees. Worth it for that reaction alone.
The little controls feel nice and the body looks well finished. Testing it on the weekend.
Order arrived while I was at work. Box looks fine; haven’t had a chance to unpack it yet.
Love that it looks like a little camera. It’s become a talking point in our kitchen.
Used it for a birthday breakfast and it went down a treat. Nice little finishing touch.
A satisfying unboxing! Everything was snug in the parcel and the product looks lovely.
Bought one for our coffee-mad friends. They were pretty excited when they opened it.
Looks just right next to the coffee machine. Haven’t made a drink with it yet.
Wasn’t expecting the parcel so soon. Still sealed, but happy with how quickly it got here.
Fun without needing to turn breakfast into a big project. We’ve enjoyed trying the designs.
The cream finish is nicer in person. Simple enough to leave out on display.
Opened mine on the dining table and couldn’t stop admiring the little details. Very cute.
Tried a simple design first and it came out nicely. Keen to try a few more.
Got this as a little treat for myself. Makes my morning coffee feel a bit less ordinary.
Packaging looked good and nothing felt loose. Haven’t tested it, but it seems well made.
Arrived promptly and was well wrapped. I’ll give it a proper try when I have a quiet morning.
A nice way to dress up coffees when people come over. Our guests loved the idea.
Really pleased with how it looks. The gold isn’t too flashy against the cream.
Opened the parcel this afternoon. The wrapping kept everything safe, and the product looks great.
My mum thought it was adorable. A fun present that’s a little different.
The first coffee was a practice run. The next one looked great, and I’m getting the hang of it.
It has a nice weight to it. Only just arrived, so I haven’t tried the designs yet.
Delivery was faster than I’d planned for. It’s waiting on the kitchen table for me to open.
Such a cheerful little thing to have in the coffee nook. Love the retro styling.
We used it after a family lunch. Everyone had a laugh picking their design.
The box was easy to unpack and everything was protected. Happy with the presentation.
Bought it for my partner and we ended up trying it together. A nice shared gift.
Looks lovely straight out of the box. I’m saving the first proper test for Saturday brunch.
Still sealed, but it arrived quickly and the box is in good shape. Opening it tonight.
Cute little detail for a coffee catch-up at home. My friend immediately asked about it.
Tucks away neatly when we need the bench space. Looks good left out too.
Nothing scratched or dented on arrival. Really happy with how carefully it was packed.
Simple designs are my favourite so far. They make a regular cuppa feel a bit special.
This is going in a coffee-themed gift hamper. It looks lovely alongside the cups.
Nice finish and the gold ring looks great. Early days, as I’ve only unpacked it.
My order got here quickly. Still unopened because it’s a gift, but pleased so far.
Added a little design to my wife’s coffee and made her smile. That’s exactly why I bought it.
Much cuter than most kitchen gadgets. It suits our light timber shelves beautifully.
Had a quick look through everything after delivery. Nicely packed and no missing bits that I could see.
A fun housewarming present for friends who love their home coffee setup.
Nice for a slow Sunday morning. We’ve been trying a different design each time.
The finish feels smooth and the details look tidy. Haven’t used it enough to say more yet.
Good delivery experience. The box is here safely, and I’ll unpack it once the kids are in bed.
The ivory colour works really well in our kitchen. Glad it isn’t another black appliance.
Used it for a little at-home brunch. The coffees looked lovely on the table.
Just took it out of the bubble wrap. Lovely first impression; I’ll give it a go on the weekend.
My sister opened it straight away and loved the look of it. A good pick for her.
Looks promising! I’ve only checked it over, but it feels more solid than I expected.
Prompt delivery and a neatly packed parcel. Testing the product is still on my weekend list.
A small touch, but it makes serving coffee to visitors a bit more fun.
Really like the compact shape. It doesn’t take over our breakfast bench.
Opened it with my daughter and she was already choosing designs. Lovely first impression.
Still practising, but the simple patterns have turned out nicely. Enjoying it so far.
Bought it ahead of Christmas for a coffee lover. The product looks lovely; keeping it boxed until then.
Only unpacked it today. The body and buttons look nicely finished, and I’m keen to try it.
Arrived quicker than expected. No product verdict yet, but very pleased with the delivery.
A fun addition to our Saturday breakfast routine. The little designs always get a smile.
It’s practical to keep in our coffee corner and looks lovely there. Happy with the size.
Everything arrived safe and sound. Took a few photos while unpacking because it looked so nice.
Fits nicely beside the toaster without taking up much room. Really like the compact shape.
Glad we gave it a go. A little extra effort for a coffee that feels much more personal.
None at all. That's the point. Load a card, press the shutter, lift it off — it works first try, every time. If you can press a button you can do this.
Cocoa is what most people use. Cinnamon and matcha also work — anything fine enough to sift.
Yes, indefinitely. Rinse them under the tap, dry them, use them again. Nothing about this product runs out.
Four steps and about three seconds. Slide a stencil card into the front slot, sit Brew Shot on your cup, press the shutter, lift it away. There's nothing to learn and nothing to practise.
It needs a milk foam surface to print onto. Lattes, cappuccinos, flat whites, cortados and macchiatos all work. Black coffee, drip and Americanos won't — there's no foam for the design to sit on.
Yes. If Brew Shot isn't right for you, return it within 30 days for a full refund.